Fixing access problems across devices

Use the form directly above this section to access your account on a desktop or mobile browser. You should enter your registered email address or username exactly as you used it when you created the account. Type your password carefully, then press the large button below to submit your credentials. If the system accepts them, you will land on your account dashboard immediately.

The mobile interface hides the login fields behind a menu icon on smaller screens. You must tap that icon to reveal the input fields for your credentials. Desktop users see the fields on the homepage or the dedicated landing page for members. Ensure your screen is not zoomed in too much, as this can misalign the submit button.

Caps Lock is the most frequent cause of rejected passwords on both platforms. It is easy to overlook when you are typing quickly under pressure. Double check the case of every letter before you press enter. Some browsers also save old versions of your password, which may auto-fill incorrectly. Delete the saved entry and type it manually to ensure the new version is used.

Click the link that says forgot password near the login form to start the recovery process. You will be asked to enter the email address you used during registration. This must match the account exactly, or the system cannot identify the correct record. Once submitted, the site will send a unique link to that inbox.

Wait up to ten minutes before assuming the email was lost, as filters can cause delays. Check your spam or junk folder immediately after requesting the reset. Sometimes the link lands in a secondary inbox if you have multiple email addresses set up. If you still cannot find it after an hour, the email address on the account may be wrong.

The reset link expires after a short period to protect your account from unauthorised access. If you click it after it has expired, the page will tell you the link is no longer valid. In this case, you must request a new link from the login screen. The new link will work, but the old one will stop functioning permanently. Do not try to use the expired link to bypass this check.

If your credentials are correct and the password reset fails, the problem may be your browser settings. An outdated browser or an aggressive extension can block the scripts that handle the login form. You should try using a different browser or opening a private browsing window to isolate the issue. This method bypasses cached data that might be interfering with the submission process.

Old cookies can store an expired session that conflicts with a fresh login attempt. Go to your browser settings and clear the cache and cookies for the site. Then close the browser completely and restart it to ensure the changes take effect. This removes the stale data that often causes the site to freeze on the loading screen.

Some players use a VPN that places them in a different country than their account is registered. The site may block the login if it detects traffic from a restricted region. Turn off your VPN and ensure your connection is on your standard home network. If you are travelling, wait until you are back in your usual location to log in.